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AT YOUR SERVICE - HELP AND SUPPORT

We understand you may have questions about making and changing reservations; requirements of lodging suppliers, car rental companies and airlines; and more. That is why we provide answers to many frequently asked questions.
Vegastravelsite.com offers interactive, real-time access to room and rate availability, enabling you to book the best rates instantly through the Internet. You are able to retrieve rates directly from our central reservation system and see them on your screen within seconds.
Clicking on the reservations or rates link on any hotel property page will take you directly to the page to check that hotel's availability and rates. To view and/or cancel a reservation, click on the link to Review or Cancel a Reservation.
You must be using Microsoft Internet Explorer, Netscape or another Web browser that uses the same security scheme as Netscape. Using an incompatible Web browser will result in an error message from our secure Netscape booking server. This is designed to protect you since everything you enter will be secure -- credit card, name, dates, etc.

For immediate assistance, select a product and browse through the Help topics below to find answers to frequently asked questions
HOTEL, CAR RENTAL, FLIGHTS, VACATION PACKAGES/CUSTOMTRIP AND LAST MINUTE DEALS ONLY!
Reservations may be canceled online. Please follow the instructions on how to review your reservation on line. You may also contact our customer care center to cancel reservations.
Making an Online Reservation

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  QUICK LINKS - HELP and FAQS -
HOTELS
 information/Faq lodging
AIRFARE
 information/Faq airfare
CAR RENTAL
information/Faq car rental VIEW/CANCEL RESERVATION
LAST MINUTE DEALS information/Faq car rental
VACATION PACKAGES information/Faq car rental VIEW/CANCEL RESERVATION
VACATION PACKAGES / CUSTOMTRIP
Change Policies
You may contact our Customer Care Department by email or by phone. From within the United States dial 888-291-1613. (24Hrs/7days a week) or fax 800-944-0005. From outside of the United States dial 210-582-2718 (24Hrs/7days a week). Email: For your convenience, if the issue does not need immediate assistance you may submit your question by email by clicking here.
 Please do not contact your travel providers to process any changes or refunds.

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  CONTACT AND CUSTOMER SERVICE SECURITY GUARANTEE 
Travel Reservations Center
Reservations Center Hours:
Open 24 Hours a Day, 7 Days a Week
Customer Service is available Monday through Friday, 9 AM through 5:30 PM, EST (Add 5 Hours to Times for GMT)
TOLL FREE 1-888-254-0637, USA and Canada GIVE CUSTOMER SERVICE ONLINE PROMO Code 9978 when calling.
Vegastravelsite.com has implemented a new international toll-free number to accommodate global hotel reservations. The new toll-free number is 00-800-84469370 and may be dialed from the following countries:
Belgium, France, Germany, Hong Kong, Israel, Italy, Japan, New Zealand, Norway, Philippines, Portugal, Spain, Sweden, Singapore, United Kingdom
PLEASE GIVE ONLINE PROMO Code 9978 when calling
The new number has been added to the Hotel Search Results and on related Help pages. Customers may still make standard toll calls to +1 210-507-5997 from any country to reach our reservations and customer service department.+1 972-894-1221, Fax
ACTIVITIES - SHOWS, TOURS AND ATTRACTIONS
Retrieve Existing Activities  

Review Terms & Conditions:

Cancellation Policy

Upon final confirmation of your ticket order, tickets are non-refundable or non-cancelable.
The service fee included in the ticket price is non-refundable
In the event the show is cancelled by the venue or performer, the ticket price will be refunded

Ticket Pick Up

All reservations must be picked up no later than 1:00 PM the day of the show
In the event you miss this pick up time, your tickets will be cancelled and nonrefundable
The person ordering the tickets must be the person picking up the tickets
When picking up your tickets you must have the original credit card used to purchase along with your picture identification
All tickets must be picked up at a SHOWTICKETS TICKETING LOCATION
 
HELP WITH LAS VEGAS NIGHTCLUBS BOOKINGS ONLY!
Terms and Conditions
All sales are final and incur 100% cancellation penalties. In this case, these ‘Terms’ override the ‘Terms and Conditions/Cancellation Fee’ as outlined below.
Pricing Policy:
These clubs are restricted to patrons aged 21 years and over. Photo ID will be required.
Travel Voucher
For every confirmed booking you will be required to print a voucher which is presented at the destination. You will receive a link to your voucher via email once your booking is confirmed.
What do I do with the voucher?
When you have completed your booking, it is essential that you print your travel voucher and include it with all of your other documentation. This voucher is unique to your booking and is your proof of purchase. It must be presented together with valid photo ID upon commencement of your selected booking, or used to redeem your ticket. There may be separate instructions on your voucher under the Important Information field, please read these in advance of your travel service. It is suggested that you attach the brochure page to the travel voucher so that you have all the information at your fingertips upon arriving at the destination.
I don't have a printer to print the voucher, what do I do?
You can forward the email containing your voucher link to another email address, where that computer has access to a printer (e.g. work email address). If you do not have this alternative available to you, please contact Viator Customer Service who will advise options for receiving a printout of your voucher e.g. fax or mail. It is essential that you travel with a printout of your voucher, which is unique to your booking and is your proof of purchase. The voucher must be presented together with valid photo ID upon commencement of your selected tour, and you may not be permitted to join the tour without the voucher. There may also be separate instructions on your voucher, under the Important Information field, which you will need to read in advance of your tour.
I cannot access my voucher link.
If you cannot access your voucher from the link provided, firstly copy and paste the link into a fresh browser page and try again, or forward the email with your voucher link to another email address and try to print it through another browser. If this still does not work, please contact Viator Customer Service with your booking details and we will send you a new voucher link.
How to Copy and Paste
1. With your mouse, highlight the ENTIRE web address as required
2. Select the EDIT menu and choose COPY
3. Go to your web browser and click inside the window where you normally type the Web address you are going to visit
4. Select the EDIT menu and choose PASTE
5. Now hit ENTER on your keyboard to take you to the web address
Local Operator Information
Complete Operator information, including local telephone numbers at your destination, are included on your Confirmation Voucher. Our Product Managers select only the most experienced and reliable operators in each destination, removing the guesswork for you, and ensuring your peace of mind.
It has been 24 hours since I booked and I have not received confirmation.
Confirmations sometimes take a little longer than 24 hours, especially over weekends and holidays. Viator will do everything possible to secure a confirmation. Please note that your credit card will not be charged until your booking is confirmed.
Is there a contact number at the destination for me to call?
Yes. Once you have a confirmed booking, all the details of your travel service provider are located on your Viator voucher under the heading Important Information.
Can't find what you need?
Click here to send the Viator Customer Service Team your specific request.

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Book Online Safely and Securely: As always, your security and privacy are of the highest importance to us and are backed by our Shop Safe Guarantee and Privacy Policy. We guarantee that every transaction you make on our site will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at this site. See guarantee details